{"xsrfToken":"1d5a97458cab6e1616c39c079401bed2e916822b_lout","branding":{"id":"2","key":"isd","name":"OTC Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#2a7fb6","headerLinkColor":"#ffffff","headerLinkHoverColor":"#3d9bd9","headerLinkHoverBGColor":"#3d9bd9","headerBadgeColor":"#3d9bd9"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/20f5e689-d317-4734-9f7b-5b8db99632e3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOWUwMWRlYy1jMDM3LTRiNjMtODU0Ni05MGNkMGU5NTMwNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwZjVlNjg5LWQzMTctNDczNC05ZjdiLTViOGRiOTk2MzJlMyI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzEwMjksIm5iZiI6MTczMjE3MDQyOX0.WlBUzvX9pF-GAIUNDN0BbPm8AVYEmwO_O6KOxzApyTA&client=09e01dec-c037-4b63-8546-90cd0e953057&mode=fit","logoId":"20f5e689-d317-4734-9f7b-5b8db99632e3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"OTC Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"OTC Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#154ae1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b544b656-f197-4ee4-9064-8a71c70e6321/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOWUwMWRlYy1jMDM3LTRiNjMtODU0Ni05MGNkMGU5NTMwNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1NDRiNjU2LWYxOTctNGVlNC05MDY0LThhNzFjNzBlNjMyMSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzEwMjksIm5iZiI6MTczMjE3MDQyOX0.cnE3le7GnBpcWiC1Wbjroe5q6v8YDiPxfJ3YCX8DlUM&client=09e01dec-c037-4b63-8546-90cd0e953057&height=300&mode=fit","bannerMediaApiFileId":"b544b656-f197-4ee4-9064-8a71c70e6321","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"isd","projectId":10000,"serviceDeskId":2,"name":"OTC Help Desk","description":"<p>Welcome! You can raise a Help Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"9","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://otchd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[4],"key":""},{"id":"82","name":"Permission Request","descriptionHtml":"","callToAction":"Permission Request","introHtml":"","icon":10513,"iconUrl":"https://otchd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[4],"key":""},{"id":"75","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"","icon":10469,"iconUrl":"https://otchd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://otchd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"76","name":"Problem Tracking","descriptionHtml":"","callToAction":"Problem Tracking","introHtml":"","icon":10508,"iconUrl":"https://otchd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"74","name":"Something Is Broken","descriptionHtml":"","callToAction":"Something Is Broken","introHtml":"","icon":10472,"iconUrl":"https://otchd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Devices"}],"orderMapping":{"4":[9,82],"15":[9],"3":[9]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0043639b-8631-3381-99f2-5be6cac04df3","appLinkName":"System Confluence","appLinkUrl":"https://otchd.atlassian.net/wiki","spaceKey":"OTCKB","spaceName":"OTC Knowledge Base","spaceUrl":"https://otchd.atlassian.net/wiki/spaces/OTCKB","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":2,"kbLinkDomainURLs":["https://otchd.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOWUwMWRlYy1jMDM3LTRiNjMtODU0Ni05MGNkMGU5NTMwNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzE2MjksIm5iZiI6MTczMjE3MDQyOX0._4XeDAKUPzVbUXpONI1HTT4qWUqhmHT82UgF4xp0aoA","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"09e01dec-c037-4b63-8546-90cd0e953057","tokenDurationInMins":20}},"reqCreate":{"id":9,"projectId":10000,"form":{"name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"","icon":10491,"iconUrl":"https://otchd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2024-11-21T00:27:09-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOWUwMWRlYy1jMDM3LTRiNjMtODU0Ni05MGNkMGU5NTMwNTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzE2MjksIm5iZiI6MTczMjE3MDQyOX0._4XeDAKUPzVbUXpONI1HTT4qWUqhmHT82UgF4xp0aoA","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"09e01dec-c037-4b63-8546-90cd0e953057","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}