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Browser Issues on macOS - Network Filters

Browser Issues on macOS - Network Filters

Users with antivirus, proxy profiles, or VPN profiles on their Apple devices may encounter issues when accessing Ozarks Tech (OTC) resources. These issues can present as browser issues, such as HTML errors, which might make you think that clearing cache will resolve it. But, you will need to disable the network filters in System Settings to resolve these issues:

Step 1: Open “System Settings”

  • Use Spotlight, “cmd + Space,” to search for “System Settings:”

    Screenshot 2025-05-15 at 09.37.19.png

  • Open “Finder,” and open “System Settings” from the “Applications” folder:

    Screenshot 2025-05-15 at 09.49.32.png

Step 2: Disable Network Filters

  1. Click “Network” on the side-bar, and then click “Filters:”

    Screenshot 2025-05-15 at 09.48.21.png

Users on a macOS version before 13, Ventura, will have a different layout in System Settings. Please encourage users to update to the latest version of macOS, or use the “Search” bar to find “Filters.”

  1. Use the drop-down menu next to each network filter, and select “Disabled:”

    Screenshot 2025-05-15 at 09.42.50.png

The indicator status will turn from green to red once the filter is disabled. If you’ve disabled filters, cleared cache and cookies, and are still encountering issues, then please reach out to a Support Analyst.