Redirect Failed Error When Accessing Email Login on Mobile

When accessing the email login button on my.otc.edu on mobile devices, some users are encountering a “redirect failed” error. This article will explain the behavior of the error and provide a fix.

Error Behavior

• A user goes to my.otc.edu and tries to click on email login on their mobile device.

• A page tries to load for a moment before it says ‘redirect failed’ and remains on the my.otc.edu page.

• The user can access myOTC and Canvas without error, it is just the email login where this happens.

The Fix

• Go to the phone's Settings.

• Go to Apps.

• Select Outlook from the app list.

• Scroll down to ‘set default app’ and tap on it.

• Untoggle "open supported links".

• Go back to my.otc.edu and attempt to log back into your email. It should now work.