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How to Reset Your OTC Password

How to Reset Your OTC Password

If you forget your OTC password for my.otc.edu, it can be reset using our self-service portal. You need to register your OTC account with our self-service password reset service (multifactor authentication) to use this feature. If you need to recover your username, click here.

Using the Self-Service Password Reset Option

  1. Go to my.otc.edu and click on myOTC login.

  2. Click “Can’t Access your account?”

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  3. Select “Work or school account”

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  4. You will be taken to a Microsoft website. Enter in your OTC email address and fill in the captcha. Click Next when done.

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At this point, if you see the following error and cannot access your OTC account, skip to the next section - Contact the IT Help Desk.

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This error means you have not registered your OTC account to use self-service password resets.

  1. You will be prompted to use your set authentication method.

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    The above example uses multi-factor authentication from an app. Yours may be different depending on what you have set up.

  2. Once you have authenticated, you will be able to set a new password.

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Contact the IT Help Desk

If you have not set up your password recovery options and need to have your OTC password reset, you will need to contact the IT Help Desk.

Our hours of operation are posted on our website, helpdesk.otc.edu.

Contact us by any of these methods:

  • Email

  • Live Chat

  • Phone Support: 417-447-7548

  • Or visit the IT Service Center in the Jared Family Atrium in Information Commons.