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Accessing a Shared Mailbox

Accessing a Shared Mailbox

This article is for users needing to load a shared mailbox in Outlook for Web (aka OWA) or Outlook (New), and Outlook (Classic).

Shared mailboxes should load for users automatically in Outlook (Classic).

Adding the Shared Mailbox to Outlook

Applies to: Outlook (Web), Outlook (New)

  1. From Outlook (New) desktop client, or Outlook for Web (https://outlook.office.com):

  2. Right-click your Username above the Inbox, and select Add Shared Folder or mailbox.

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  3. In the prompt, type the name of the shared mailbox you wish to add. Then, click Continue.

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You should now see your shared mailbox in the left column of your web email. This will be below all of your folders like Inbox, Deleted Items, Junk Email, etc.

Accessing a Shared Mailbox in Outlook (Classic)

There are some reasons a shared mailbox might not show up automatically in Outlook (Classic). If your Outlook profile has become corrupted (you might try creating a new profile), or if you have closed the shared mailbox (such as, accidentally), it might not be appearing. These instructions will tell you how to attempt to reopen it.

  1. Click File → Account Settings → Account Settings (from the drop-down).

  2. In the Account Settings window, select your email account and click Change…

  3. Click More Settings

  4. In the Microsoft Exchange window, click the Advanced tab → Add

  5. Type in the Mailbox name (not in the format of the email address)

  6. Click OK

  7. Click OK again and close out of all still-open settings windows.

You may need to reopen Outlook and it should show up.

If this does not work, you may want to create a new Outlook profile.

If you need additional help, please contact the Help Desk.