Multi-Factor Authentication (MFA)
Multifactor authentication (MFA) is an extra layer of security that prevents anyone but you from logging in to your account, even if someone else knows your password. Multifactor authentication is required for all Ozarks Tech students, staff, and faculty.
Table of Contents
Available Methods
There are three different ways you can set up your multifactor:
Microsoft Authenticator App (Recommended)
A third-party app by Microsoft that send you a push notification when you need to authenticate.
This app also can be used in areas without cell service due to one-time passcodes!
Phone (call or text)
A code can be texted to your phone, or you can receive an automated phone call to authenticate.
Hardware Token
In the event you do not have a phone, we can set up a hardware token for you to use.
This will only be provided to those who do not have access to/own a phone.
Microsoft Authenticator App
Method 1 - With a phone and a computer
To set up the Microsoft Authenticator app on your phone, while also using your computer:
Log into myOTC on my.otc.edu on your computer.
When prompted for ‘More information required’, press Next.
When prompted to ‘Install Microsoft Authenticator’, open the app store on your phone and search for Microsoft Authenticator.
Warning! Oftentimes sponsored apps will appear above Microsoft Authenticator. Please make sure you are installing the correct app!
Once the app is installed on your phone, press Next on the computer.
Your computer will now show a QR code.
On your phone, open the Microsoft Authenticator app.
If prompted to add an account, do so. Otherwise press the plus icon at the top of the app, and then select Work or School account.
Tap Scan a QR code.
Scan the code on the computer with your phone - your OTC username will now show on the app,
Press Next on the computer. It will test out the app by displaying a number on the screen.
Enter the number into the notification on your app on your phone.
If successful, your computer will say ‘Authenticator Added' - you are good to go!
Method 2 - With only your phone
To set up the Microsoft Authenticator app on your phone without a computer on hand:
Log into myOTC on my.otc.edu on your phone.
When prompted for ‘More information required’, tap Next.
When prompted to ‘Install Microsoft Authenticator’, open the app store on your phone and search for Microsoft Authenticator.
Warning! Often times sponsored apps will appear above Microsoft Authenticator. Please make sure you are installing the correct app!
Once the app is installed on your phone, tab back to your web browser and tap Next.
Tap on ‘Pair your account to the app by clicking this link.’
This will open your Microsoft Authenticator app and add your OTC account to the app.
Once you see the account, tab back to the web browser and tap Next.
It will test out the app by displaying a number on the screen.
Enter the number into the notification on your app on your phone.
If successful, your computer will say ‘Authenticator Added' - you are good to go!
Phone (Call or Text)
To set up texting or calling to your phone:
Log into myOTC on my.otc.edu on your computer.
When prompted for ‘More information required’, press Next.
Instead of getting the app, click on the ‘Set up a different way to sign in’ link towards the bottom of the page.
Select phone, enter your phone number, and press Next.
It will txt you a code to enter into a textbox.
If successful, the next screen will say ‘Authenticator Added' - you are good to go!
Hardware Token
Hardware tokens are small, keychain like devices that have a button on them. Pressing this button will display a code, which can be used to multifactor.
Hardware tokens are only provided to those who:
Do not possess or own a phone.
Cannot set up multifactor any other way.
If you have a phone, you will be asked to set up MFA on that device. If you do not have a phone, you can email the IT Help Desk at helpdesk@otc.edu to explain your situation and we can help get you sorted.
My MFA is not working…
If any of the following sound familiar…
“I am no longer receiving codes to log in.”
“I recently bought a new phone, and my MFA is no longer working.”
“My phone number changed, and my MFA is no longer working.”
Then the IT Help Desk will need to reset your multifactor for you. Our system does not automatically detect when you receive a new phone, even if you copy the Microsoft Authenticator app over to it.
If this applies to you, contact the IT Help Desk by any of these methods:
Phone Support: 417-447-7548
Or visit the IT Service Center in the Jared Family Atrium in Information Commons.