How to use Cisco Phones

Which phone do I have?

7841

• Cisco IP Phone 7800 Series Quick Start User Guide PDF

• Cisco IP Phone 7800 Series User Guide Online

• Forwarding calls

• Voicemail setup

8851

• Cisco IP Phone 8800 Series Quick Start Guide PDF

• Cisco IP Phone 8800 Series User Guide Online

• Forwarding calls

• Voicemail setup

8851 with Key Expansion Module (KEM)

• Cisco IP Phone 8800 Series Quick Start Guide PDF

• Cisco IP Phone 8800 Series User Guide Online

• Forwarding calls

• Voicemail setup

Adding speed dial via the portal

1. Go to the Cisco Self Care Portal

   • If you’re prompted to create a PIN, please do so.

2. Select Phones → Phone Settings → Speed Dial Numbers

3. Click Add New Speed Dial

4. Enter the contact’s name or phone number in the Number field. This will search the OTC directory.

5. Enter a description for the speed dial in the Label box. This is what will display for the speed dial number.

6. Assign a speed dial number in the Speed Dial text box.

7. Click Save.

Answering a call on another line

1. Press the line button associated with the line you’d like to answer

2. Press PickUp

3. Press Answer to connect to the call when the call rings

Transferring a call

1. While on the call (not on Hold), press Transfer

   

2. Enter the phone number to which you would like to transfer the call

3. Optional: If you want to speak with the person you’re transferring the call to, wait until the other person answers the call and you can speak with them. Or, you can wait to make sure the phone rings, to be sure the call connected successfully.

4. Press Transfer again.

Looking up numbers in the Corporate Directory

1. Press Contacts

   

2. Select Corporate Directory

3. Select a search criteria

4. Enter your search criteria and select Submit

5. Scroll the person you wish to call, and select Dial