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  1. Try the General Troubleshooting steps above first. Sometimes this issue is temporary.

  2. If you have connected to otc-wifi before and can’t now, please forget the connection and try reconnecting (instructions).

  3. Check the advanced network settings. This guide has extra settings such as what to put in for CA Certificate, EAP Method, Phase 2 Authentication, and more.

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Have an issue or question not answered by this article? Please contact the Help Desk.