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This article will show you how to set up Office 365 mail so that you can send and receive from your OTC email address on your personal mobile device |
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There has been an uptick in phishing campaigns and compromised accounts. As a result, OTC no longer supports Basic Authentication, which is used in older third-party email apps. Some newer apps may work, but their use is not recommended. OTC officially supports using Outlook (desktop app, mobile app, or web version) to check your email. The Outlook app has superior compatibility with Office 365 services, and the device default apps tend to run into a password sync error that doesn’t happen in the Outlook app.
Download the Outlook app from the Google Play store for Android devices, or
Download the Outlook app from the Apple App Store for iOS devices.
For setup instructions, please choose your device type below:
The information you will need to set up the Outlook app includes:
Username/email: doej@otc.edu (Example username for user John Doe)
Password: Your current OTC password
Server: outlook.office365.com
Domain: otc.edu
Domain\Username: doej@otc.edu
Account Type: Microsoft Exchange, Corporate Sync, Exchange, Corporate, Office365Office 365
Note: Some devices have multiple versions of the account types required to activate your Office 365 mail on a smartphone. Generally Generally, the account type will be Microsoft Exchange or Corporate Sync, but may also be Corporate or Exchange. For the Outlook app, always use the Office 365 account type.
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Android (Phone or Tablet) using default mail app
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Android (Phone or Tablet) using Outlook
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Apple iOS (iPhone, iPad, or iPod Touch) using the iOS Mail app
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Apple iOS (iPhone, iPad, or iPod Touch) using the Outlook app
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Blackberry (IMAP and Blackberry Cloud Services)
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Windows Mobile (Versions 7 and later)
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Note: Officially, OTC suggests downloading and using the Outlook application from your device's app store, typically the Google Play store for Android devices, or the Apple App Store for iOS devices. The Outlook app has superior compatibility with Office 365 services, and the device default apps tend to run into a password sync error that doesn’t happen in the Outlook app. Windows mobile devices typically use the Outlook app by default and do not run into this issue as well. |
Find your POP and IMAP server settings
If you’re connecting to your Office 365 email, the server name for IMAP and POP is outlook.office365.com and the server name for SMTP is smtp.office365.com.
If you’re connecting to an Exchange mailbox and not using Office 365 email, or if you aren't sure if you're using Office 365 email, do the following to look up your settings:
Sign in to your account using Outlook Web App.
In Outlook Web App, on the toolbar, select Settings (the gear icon) > Mail > POP and IMAP.
The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Settings for POP and IMAP Access page under POP setting or IMAP setting, and SMTP setting.
Known Issues
Problem: Emails hang at "Sending" on Verizon Android Devices.
Resolution: Go to Settings > Applications > Application Manager and disable the "Android System Web Viewer"
Note: This should not happen in the Outlook app. If you’re using a different app, we recommend using Outlook, as mentioned above.
Problem: My app is asking for POP or IMAP connection information
Resolution: This is Basic Authentication, which OTC no longer supports. Download the Outlook app and connect using the instructions and information above.