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  1. Press the line button associated with the line you’d like to answer

  2. Press PickUp

  3. Press Answer to connect to the call when the call rings

Transferring a call

  1. While on the call (not on Hold), press Transfer

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  2. Enter the phone number to which you would like to transfer the call

  3. Optional: If you want to speak with the person you’re transferring the call to, wait until the other person answers the call and you can speak with them. Or, you can wait to make sure the phone rings, to be sure the call connected successfully.

  4. Press Transfer again.

Info

More info:

  • Self Care Portal User Guide

    • This describes more features/options you can find in the Self Care Portal

    • Not all features listed in the Cisco User Guide are compatible with OTC phones

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