How to use Cisco Phones

Owned by KARYN O'DELL
Last updated: Jul 26, 2024 by Kimberly Lyons
2 min read

Table of Contents:

Which phone do I have?

7841

8851

8851 with Key Expansion Module (KEM)

 

8851 with KEM only: Adding speed dial via the portal

  1. Go to the Cisco Self Care Portal

    • If you’re prompted to create a PIN, please do so.

  2. Select Phones → Phone Settings → Speed Dial Numbers

  3. Click Add New Speed Dial

  4. Enter the contact’s name or phone number in the Number field. This will search the OTC directory.

  5. Enter a description for the speed dial in the Label box. This is what will display for the speed dial number.

  6. Assign a speed dial number in the Speed Dial text box.

  7. Click Save.

Dialing Other Numbers

  • If the number you are going to use is long distance, dial 1, then the 10-digit phone number. For example: 14171234567

  • If it is a local number, dial 9, then the 10-digit phone number. For example: 94171234567.

  • If you are dialing from an OTC phone to another OTC phone, you can dial the extension number. For example: 7548

Transferring Calls

To transfer a phone call with your Cisco phone:

  1.  While on the call, press the transfer button on your phone:

  1. Enter the other person's phone number.

    • To forward a call directly to the person's voicemail, press * before you dial the person's phone number. 

  2. (Optional) Wait until you hear the line ring or until the other person answers the call.

  3.  Press Transfer again.

All phones