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The Teams App Cache is just a local cache of data/settings and should not affect the Teams installation. Exiting Teams, deleting everything in this directory, then restarting Teams should force this information to update from the server (if Teams is still running, not all files may delete because they are in use). The steps below provide a quick way to achieve this goal.
Instructions
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| title | Windows 10 Instructions |
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Windows 10Exit Teams (in the system tray, right-click Teams and Quit)
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 Image AddedDo a search for Run and use it to navigate to %appdata%\Microsoft\Teams
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For New Teams, the file path is `C:\Users\user.name\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe`. Delete this entire folder with the application closed in order to clear the cache. |
Select everything in this folder, and hit Delete on the keyboard, or right-click and Delete
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 Image AddedStart Teams via Windows Search, the Applications Menu, or shortcut on the desktop, and confirm the issue is resolved. Please note Teams may start more slowly than usual because it is re-creating this directory before opening.
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| title | Windows 11 Instructions |
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Windows 11 InstructionsExit Teams (in the system tray, right-click Teams and Quit) Image AddedClick Windows/Start  Image Added > Settings  Image Added Click Apps from the navigation menu on the left > Installed Apps from the main Window Scroll down to Microsoft Teams (work or school) and click the three dots menu (…) > Advanced Options  Image AddedScroll down to the Reset section and click Reset  Image Added
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If you need additional help, please contact the Help Desk: |
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