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You are trying to sign into My OTC  and receive an error with information similar to the following: 

Activity ID: 00000000-0000-0000-b466-00800004001c

Error time: Tue, 19 Sep 2017 14:25:13 GMT

Cookie: disabled

User agent string: Mozilla/5.0 (iPhone; CPU iPhone OS 10_3_3 like Mac OS X) AppleWebKit/603.3.8 (KHTML, like Gecko) Version/10.0 Mobile/14G60 Safari/602.1

This indicates Single Sign-On errors.

Instructions

  1. Do not try to sign in from a bookmark. The URL may contain session information which is expired, causing the Single Sign-On Error.
  2. Clear your browser cookies and cache. Try again.
  3. If you continue to get an error, please click the Report this error to your administrator link on the error page, which will email the error details to the Help Desk.
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