Chrome Remote Desktop is a remote desktop software tool developed by Google that allows a user to remotely control another computer through a proprietary protocol developed by Google. This solution works with Windows, MacOS, and ChromeOS devices. In addition iOS and Android devices can provide support but cannot receive support this way at this time.
This is the best remote support option available to remotely access Chromebooks and the OTC Employees may use it for this purpose to support users with Chromebooks and other devices where more preferred remote options aren’t working or available.
How to use Chrome Remote Desktop to Access a remote computer
Both parties (the party receiving support and the party wishing to provide support) should go to https://remotedesktop.google.com/support
Make sure you are logged into Google with the account you want to use. Employees supporting users should log in with their otc.edu account in Google.
The person being assisted should click the blue Download and install Chrome Remote Desktop or, if it is already installed, the + Generate Code button under “Share this screen”. This will generate a 12-digit access code that expires in 5 minutes.
The person giving assistance should tell the person providing assistance this code. The person providing assistance should enter this Access Code into the Access Code line and click Connect
The person receiving assistance will see this. They should click “Share” to share their screen or Cancel if they’ve changed their mind.
The person giving assistance will see this:
Once connected, the person providing assistance will have a toolbar on the right:
The person receiving assistance will have a notification bar at the bottom. They can click Stop Sharing at any time to end the remote connection.
Note: If you see a prompt to install Chrome Remote Desktop in the bottom right corner and will be using this commonly to assist users, you can click Install. This does not require administrator credentials (Windows/Mac users):
