Google Chrome Remote Desktop

Owned by LUCINDA POE
Last updated: Oct 19, 2021 by KARYN O'DELL
3 min read

Chrome Remote Desktop allows a user to remotely control another computer through a proprietary protocol developed by Google. This works with Windows, MacOS, and ChromeOS devices. In addition, iOS and Android devices can provide support but cannot receive support this way at this time.

This is the best remote support option available to remotely access Chromebooks. OTC Employees may use it for this purpose to support users with Chromebooks or other devices where more preferred remote options aren’t compatible.

How to use Chrome Remote Desktop to Access a remote computer

  1. Both parties (the party receiving support and the party wishing to provide support) should go to https://remotedesktop.google.com/support

  2. Log into Google with the account you want to use. Employees supporting users should log into Google with their OTC account.

  3. The person being assisted should click the blue Download button and install Chrome Remote Desktop. (If it is already installed, skip to Step 6.)

  4. Click Accept & Install

  5. Open Download. You may be prompted by Windows if you want to allow this program to make changes. If so, click Yes.

  6. Once installed, click the + Generate Code button. This will generate a 12-digit access code that expires in 5 minutes.

  7. The person receiving assistance should tell the person providing assistance this code. The person providing assistance should enter this Access Code into the Access Code line and click Connect.

  8. The person receiving assistance will see this prompt. They should click Share to share their screen (or Cancel if they’ve changed their mind).


    The person giving assistance will see this:

  9. Once connected, the person providing assistance will have a toolbar on the right:

 

The person receiving assistance will have a notification bar at the bottom. They can click Stop Sharing at any time to end the remote connection.

 

Note: If you see a prompt to install Chrome Remote Desktop in the bottom right corner and will be using this commonly to assist users, you can click Install. This does not require administrator credentials (Windows/Mac users):