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All phones (7481, 8851, 8851 with KEM)

Answering a call on another line

  1. Press the line button associated with the line you’d like to answer

  2. Press PickUp

  3. Press Answer to connect to the call when the call rings

Which phone do I have?

7841

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8851

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8851 with Key Expansion Module (KEM)

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Adding speed dial via the portal

  1. Go to the Cisco Self Care Portal

    • If you’re prompted to create a PIN, please do so.

  2. Select Phones → Phone Settings → Speed Dial Numbers

  3. Click Add New Speed Dial

  4. Enter the contact’s name or phone number in the Number field. This will search the OTC directory.

  5. Enter a description for the speed dial in the Label box. This is what will display for the speed dial number.

  6. Assign a speed dial number in the Speed Dial text box.

  7. Click Save.

Answering a call on another line

  1. Press the line button associated with the line you’d like to answer

  2. Press PickUp

  3. Press Answer to connect to the call when the call rings

Info

More info:

  • Self Care Portal User Guide

    • This describes more features/options you can find in the Self Care Portal

    • Not all features listed in the Cisco User Guide are compatible with OTC phones

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