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Forwarding Calls with Cisco Phones

Forwarding Calls with Cisco Phones

This article shows users how to forward their office phone to receive calls to a different device, both manually and remotely.

Step-by-step guide

In order to forward your phone:

  1. Push the soft button under the word Forward.

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  2. Use the navigation ring to select the forwarding option you want, and then press the select button:

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  3. Use the navigation ring to update On/Off, move to Forward Number to enter the forwarded number, and click Set to enable.

    • Repeat this process to turn forwarding off.

    • Note: The phone number should be in the 10-digit format: Dial 1, then the 10-digit phone number. For example: 14171234567

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Forward Calls in the Webex App

You can forward calls using the Webex desktop app. This is especially useful if you need to forward calls remotely.

To do so:

  1. Open the Webex app.

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  2. Click on Settings on the bottom-left.

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  3. In Settings, click on Calling. The Call Forward options should now be visible to you. You can either forward calls to voicemail, or to a number you can add.

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  4. When you add a number use the 10-digit format. For example: 14171234567

    • Once the number is set, click on Add and select the number.

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  5. Your calls are now forwarded. You can navigate back to this same menu to turn off call forwarding.

More info: