All phones
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Table of Contents:
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Which phone do I have?
7841
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8851
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8851 with Key Expansion Module (KEM)
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8851 with KEM only: Adding speed dial via the portal
Go to the Cisco Self Care Portal
If you’re prompted to create a PIN, please do so.
Select Phones → Phone Settings → Speed Dial Numbers
Click Add New Speed Dial
Enter the contact’s name or phone number in the Number field. This will search the OTC directory.
Enter a description for the speed dial in the Label box. This is what will display for the speed dial number.
Assign a speed dial number in the Speed Dial text box.
Click Save.
Answering a call on another line
Press the line button associated with the line you’d like to answer
Press PickUp
Press Answer to connect to the call when the call rings
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More info:
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This describes more features/options you can find in the Self Care Portal
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Dialing Other Numbers
If the number you are going to use is long distance, dial 1, then the 10-digit phone number. For example: 14171234567
If it is a local number, dial 9, then the 10-digit phone number. For example: 94171234567.
If you are dialing from an OTC phone to another OTC phone, you can dial the extension number. For example: 7548
Transferring Calls
To transfer a phone call with your Cisco phone:
While on the call, press the transfer button on your phone:
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Enter the other person's phone number.
To forward a call directly to the person's voicemail, press * before you dial the person's phone number.
(Optional) Wait until you hear the line ring or until the other person answers the call.
Press Transfer again.