All phones (7481, 8851, 8851 with KEM)
Answering a call on another line
Press the line button associated with the line you’d like to answer
Press PickUp
Press Answer to connect to the call when the call rings
Table of Contents:
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Which phone do I have?
7841
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8851 with KEM only: Adding speed dial via the portal
Go to the Cisco Self Care Portal
If you’re prompted to create a PIN, please do so.
Select Phones → Phone Settings → Speed Dial Numbers
Click Add New Speed Dial
Enter the contact’s name or phone number in the Number field. This will search the OTC directory.
Enter a description for the speed dial in the Label box. This is what will display for the speed dial number.
Assign a speed dial number in the Speed Dial text box.
Click Save.
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More info:
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This describes more features/options you can find in the Self Care Portal
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Dialing Other Numbers
If the number you are going to use is long distance, dial 1, then the 10-digit phone number. For example: 14171234567
If it is a local number, dial 9, then the 10-digit phone number. For example: 94171234567.
If you are dialing from an OTC phone to another OTC phone, you can dial the extension number. For example: 7548
Transferring Calls
To transfer a phone call with your Cisco phone:
While on the call, press the transfer button on your phone:
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Enter the other person's phone number.
To forward a call directly to the person's voicemail, press * before you dial the person's phone number.
(Optional) Wait until you hear the line ring or until the other person answers the call.
Press Transfer again.