CRM Login Troubleshooting Guide
- JONATHAN GRINDSTAFF
If you are trying to login to the CRM and having encountered this page then you are experiencing an error logging into the CRM. Here are some quick troubleshooting steps to help with potential issues.
The login requirements are not met:
Multi-Factor-Authentication is required to access the CRM. If you do not have MFA set up, please visit https://aka.ms/mfasetup to set up MFA first. Additional information can be found in this article about Multi-Factor Authentication.
You must log in from OTC’s network. If you are working remotely, you must use RemoteApp or the VPN to access the CRM.
If you are using an OTC-issued laptop remotely you can use the OTC VPN to connect to our network.
If you are using a personal device, you can use RemoteApp to access our network.
Visit here in a browser and log in using your OTC credentials.
Open the Google Chrome app within the website.
Open https://ozarkstech.my.salesforce.com in the newly opened Chrome application window.
There may be problems with your device:
Try a different browser or device
You may not have authorization to access the CRM: Please verify that your supervisor has requested access to the CRM for your responsibilities at OTC. Your supervisor usually requests access to resources when a new hire is onboarded, but if you responsibilities have changed recently, that can request a change to your access by completing a request through the Help Desk portal or by sending an email to helpdesk@otc.edu.