How to use remote.otc.edu

RemoteApp can be used by any OTC employee or student. RemoteApp allows you to connect remotely to OTC Resources. The resources you have available will depend on your role. For instance, staff members may have access to their R: or H: drives, or remote desktop connections to their onsite computers, while students will have access to their S: drives or other web applications unique to their program of study. 

Requirements:

• Windows 10 or later

• MacOS 10.9 or later with the Microsoft Remote Desktop application installed from the Mac App store

• Chrome OS requires the use of the “web client”

• Mobile devices require the MS Remote Desktop app from the respective app store.

A Brief Note on Macs

Once the above app is installed, you will need to:

• Select Workspace

• Add a workspace

• Enter in remote.otc.edu

• Log in with OTC\username (replace username with your OTC username)

You’re done and can now proceed.

Getting Connected

1. Go to remote.otc.edu in a preferred browser (Internet Explorer, Firefox, Chrome).

   • If you have difficulties connecting through this URL, try: https://remote.otc.edu/RDWeb/webclient/ 

2. Enter your domain\OTC user name and OTC password.

   • (For the domain just add OTC\ before your user name. Example John Doe = OTC\doej)

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   • Note: If you are both a student and an employee and you want to be able to access student resources, such as the S: drive, log in with your student credentials rather than your employee credentials.

3. After login, you will come to the Work Resources dashboard. Here you will have access to work resources like the R:Drive, H:Drive, and Remote Desktop Connection. After clicking on any of the applications, it will launch the Remote Desktop client and you will need to authenticate again, use the same user name format (OTC\doej).

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4. Sign out when complete.

Using Remote Desktop Connection from a Windows computer

If you have the permissions to do so, you can use the Remote Desktop Connection to connect to your work computer. If you don't know if you have permission to remote to your work computer, contact the Help Desk (417-447-7548) and we can check for you. Note: To remote into your work computer, you will need to know your DT number. For example, DT012345.

1. Click on Remote Desktop Connection.

2. Click OK

3. Click Connect

4. Enter your OTC password, and click OK. This logs you into our network.

5. Enter your DT number, and click Connect.  If no user name is specified (example below), it will prompt you for your username or password again, this time to log into the computer.

6. When you are finished, close out of your remote desktop connection, and sign out of remote.otc.edu.

Using Remote Desktop Connection through a web browser

This method is not operating system dependent and should work in most web browsers. Some browser settings can influence how or if this works as described below:

1. Open a web browser and go to: https://remote.otc.edu/RDWeb/webclient/

2. Log in with your OTC username and password (example username: doej)
   
   

3. Click Remote Desktop Connection

4. In the Access local resources screen, make sure Clipboard is checked so copy/paste functions as it would on your desktop. You can also check Printer if you have a local desktop printer installed, or unselect it if you don't (or it'll forward virtual printers like Microsoft Print to PDF which will also be on the destination computer). Click Allow.

5. You'll see a box that says Connecting and launching "Remote Desktop Connection" followed by progress messages. This might take several minutes depending on your internet connection speed.

6. Next you'll be prompted about which computer you want to connect to.This means you're inside the network! Type in your computer name.

   • You'll need to contact IT if you don't know it.

   • You can only connect to computers to which you've been granted permissions.

   • Typically this is any computer that's been allocated to you by your manager that they have informed IT is allocated to you.

7. Click Connect

8. You'll be prompted to log in again. It may forward the username you used to log into the network with, but you must also log into the computer. Supply whatever it demands and click OK.

9. Wait while it connects to the PC and authenticates. This may take several minutes, depending on your internet connection speed.

10. When you see your computer desktop, you're connected! It loads inside the browser window:

Troubleshooting

Error: The remote session was disconnected because there are no Remote Desktop client access licenses available for this computer."

If you receive an error about client access licenses:

1. Delete the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing

2. Try again. If there is still an error, right click on the Remote Desktop Connection icon and select "Run as Administrator".

Problem: Lag in the remote session that does not clear up after 15 seconds.
Problem: I need to forward devices that don't show up in my remote.otc.edu remote connection.

Try creating a manual Remote Desktop Connection: 

1. Close out of your existing remote session so we can open a new one.

2. Search for and open Remote Desktop Connection
   
   

3. In the General tab, enter your Computer name and your User name. 

   • If you want to save the the connection to use later, click the checkbox for Allow me to save credentials and then Save As:

4. Switch to the Display tab. Most people want to use all the monitors on their computer for their remote session, but if you only need one, you can uncheck the box. There's also a checkbox for "Display the connection bar when I use the full screen". This gives you the blue bar at the top that lets you minimize or close the remote session. Some people find that blue bar annoying, and you can leave a remote session without it by logging out of your remote computer, so you can uncheck this if you want.

5. Switch to the Local Resources tab. These settings define what kind of things on your computer get forwarded into the remote session. 

   • It is a good idea to make sure Clipboard is checked.

   • You can also check Printers if you have a desktop printer where you're remoting from, but you might want to uncheck this if you don't so you don't end up with multiple virtual printers such as Microsoft Print to PDF, which is on most Windows 10 computers.

   • You can click More... to add more things such as the ports on your local computer, drives, and devices such as webcams or things you plug in later (like USB Drives).

   • You can click Settings under the Remote Audio section if you need to configure how a headset works. You may want to have the playback come through the computer you're on. Please note that most of our sound devices on campus do not support recording on the remote computer via a remote connection for microphone purposes (such as if you wanted to record desktop sound from the remote computer).

6. Generally, you will not want to tweak the Experience tab, as the Automatic detection will adjust quality settings based on your connection speed. If lag is very bad, you may not have the bandwidth to support a remote connection.

7. Switch to the Advanced tab. Under Connect from anywhere, click Settings...

8. Check the Use these RD Gateway server settings: Fill in the Server name: remote.otc.edu

   • You can also check Use my RD Gateway credentials for the remote computer if you don't want to be asked for credentials for both the remote server and to log into your computer. It'll forward the username and password you used to log into the server.

   • Click OK.

9. Save all your changes on the General tab, then click Connect. Log in as instructed in the original instructions at the top of this page and you should be able to connect.