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Accessing a Shared Mailbox

Accessing a Shared Mailbox

This article is for users needing to load a shared mailbox in Outlook for Web (aka OWA) or Outlook (New). Shared mailboxes should load for users automatically in Outlook (Classic).

Adding the Shared Mailbox to Outlook

Applies to: Outlook (Web), Outlook (New)

  1. From Outlook (New) desktop client, or Outlook for Web (https://outlook.office.com):

  2. Right-click your Username above the Inbox, and select Add Shared Folder or mailbox.

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  3. In the prompt, type the name of the shared mailbox you wish to add. Then, click Continue.

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You should now see your shared mailbox in the left column of your web email. This will be below all of your folders like Inbox, Deleted Items, Junk Email, etc.