Errors and Failures Opening Content in Canvas

Owned by LUCINDA POE
Last updated: Jan 16, 2024
3 min read

This article is for users who encounter issues opening content in Canvas such as Syllabus, Teams, and other 3rd party content. Safari users may encounter an error containing the phrase Could Not Verify the ID Token. These issues are often caused by the browser rejecting 3rd party cookies, either by default or after updates, which are used in Canvas content.

Resolution

Please whitelist instructure.com in your web browser to pass 3rd party cookies.

  1. Click the 3-dot Customize and Control Google Chrome menu in the upper right

  2. Click Settings:

     

  3. click Privacy and security in the left-hand menu:

     

  4. In the main pane, click Cookies and other site data:

     

  5. Scroll down to Customized Behaviors and next to Sites that can always use cookies, click the Add button:

     

  6. In the Site box, put in: https://[*.]instructure.com

  7. Check the Including third-party cookies on this site checkbox and click Add:

    1. You may also want to click Add again and do the same for: https://[*.]otc.edu, although this is not necessary to resolve the issue in Canvas

  8. You can now return to your Canvas tab and refresh the content you were attempting to access

 

  1. Click the 3-dot Settings and more menu in the upper right

  2. Click Settings

  3. In the Settings menu on the left, click Cookies and site permissions

  4. In the main pane, click Manage and delete cookies and site data

  5. In the Allow section, click the Add button

  6. In the Site box, put in: [*.]instructure.com

  7. Check the Including third-party cookies on this site checkbox and click Add

    1. You may also want to click Add again and do the same for: [*.]otc.edu although this is not necessary to resolve the issue in Canvas

  8. You can now return to your Canvas tab and refresh the content you were attempting to access

Note: Safari is not a recommended browser for Canvas, due to differences in the way it handles 3rd party content with Canvas integrations.

If you still need assistance, please contact the Help Desk.