OTC Orientation error

Owned by KARYN O'DELL
Last updated: Feb 08, 2021
1 min read

This will inform students what to do if they receive the following error: "An account using this email already exists, please contact your administrator."

Orientation is actually supplied and managed by a vendor, but we have it tied to the OTC single-sign on experience. This error occurs if: 

  • The student has created their orientation account manually (outside of MyOTC).

  • The student has submitted a password change from within the orientation portal instead of through MyOTC.

To fix this: using your OTC student email account, please email orientation@otc.edu.