Browser logging into the wrong account on a web page

When going to a website, the wrong account is logging in automatically. Examples include ZOOM or your campus email (Office 365) auto-logging into another account, such as someone else who uses your computer under the same login, or logging into your Drury, MSU, or personal email account, or simply multiple accounts that you may log into for any particular web site.

This happens largely due to most websites using cookies to keep users logged in. They do this to cause fewer sign-ins, making it easier for users to use their website without getting prompted to log in. However, this can cause problems when there are multiple accounts used on that website by that user, or because multiple users use the computer, especially if someone has clicked a "keep me signed in" option at some point.

Resolving the Auto Sign-In

• Clear your Browser Cookies

• Clear your Browser Cache

This should log out the currently-used account, and prompt you to log in again.

Prevention

To keep this problem from happening, there's a few things you can do:

• Use Private Browsing / Incognito Mode so that cookies aren't used during your private browsing session.

• Use separate web browsers for different logins.

  • Install Chrome

  • Install Mozilla Firefox

• Uncheck options such as "Keep me signed in" when presented during login to a web page (may not be an option for all web pages). 

• Do not let your web browser remember passwords for you when prompted.